Shipping Policy

Last Updated: September 2026

At Vintage Garden Seeds, operated by FISSIONTECH LTD, we are committed to processing and delivering orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Destinations

We ship to the destinations currently available during checkout on our website.

If your country or region is not available during checkout, we are currently unable to process deliveries to that location.

2. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays. Processing may take slightly longer during peak periods or holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

3. Shipping & Delivery Time

Our estimated shipping timelines are:

  • Processing / Handling Time: 1–3 business days

  • Carrier Transit Time: 7–13 business days after shipment

  • Total Estimated Delivery Time: 8–16 business days after the order is placed

These are estimated delivery times and are not guaranteed.

Delays may occur due to customs or biosecurity inspections, severe weather, courier disruptions, public holidays, high shipping volumes, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, where applicable, are calculated based on your destination and order details and will be displayed at checkout before you complete your purchase.

We may occasionally offer free shipping or other shipping promotions. Any applicable offer will be displayed on our website.

5. Order Tracking

Where tracking is available, you will receive a tracking number by email after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after shipment.

6. Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, biosecurity charges, or other government fees imposed by the destination country or region.

Unless otherwise stated during checkout, any such charges are the responsibility of the customer.

Customers should review applicable import requirements before placing an order.

7. Agricultural Import Regulations

Seeds may be subject to agricultural, customs, quarantine, or biosecurity restrictions depending on the destination.

Customers are responsible for ensuring that products ordered from Vintage Garden Seeds comply with applicable import requirements in their country or region.

Where permitted by applicable law, Vintage Garden Seeds is not responsible for delays, refused entry, confiscation, destruction, returns, or additional charges resulting from customs, quarantine, agricultural, or biosecurity requirements.

8. Delivery Delays

We aim to deliver orders within the estimated timeframe. However, delays may occur due to:

  • Customs clearance.

  • Biosecurity inspections.

  • Adverse weather.

  • Courier or transportation disruptions.

  • Public holidays.

  • High shipping volumes.

  • Other circumstances beyond our reasonable control.

If you experience a significant delay, please contact us so we can assist with available tracking or carrier information.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately at support@vintagegardenseeds.com.

We will do our best to assist, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

Additional shipping charges may apply if an order needs to be resent because incorrect or incomplete shipping information was provided.

10. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please provide:

  • Your order number.

  • Photographs of damaged products and packaging, where applicable.

  • A brief description of the issue.

We will review the matter and, where appropriate, work with the shipping carrier to determine a suitable resolution.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Vintage Garden Seeds
Operated by FISSIONTECH LTD

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: support@vintagegardenseeds.com
Phone: +44 20 4638 9707

How do I choose the right seeds for my climate?

Every product page lists ideal growing zones and seasons. When in doubt, start with varieties labeled for your region or contact us for a quick recommendation.

Do you ship internationally?

We currently ship within the regions listed at checkout. If your country is not available, join our list—we expand routes regularly.

What is your return policy?

Unopened items in original packaging may be returned within 14 days. Seed packets are final sale once opened for quality assurance.

How should I store seeds?

Keep them cool, dry, and away from light. A sealed jar in the refrigerator extends viability for many seasons.